<img alt="" src="https://secure.inventive52intuitive.com/789747.png" style="display:none;">

HT3 Managed Service Statistics

The “HT3” is a set of metrics that outline our performance for the month. We publish these regularly to ensure that our services are transparent, that we are accountable to our clients, and to highlight the outstanding work our Service Desk team does.

Learn more about the HT3? →

top view of businessman hand working with modern technology and digital layer effect as business strategy concept

March 2024 by the numbers

9 Minutes

Average first response time

29 Minutes

Average resolution time


Customer satisfaction

December 2023 by the numbers

30 Minutes

Average first response time

161 Minutes

Average resolution time


Customer Satisfaction

surface-Jk7OGT8s63o-unsplash (1)

Beyond the HT3

We monitor a wide range of datasets to help us improve our services. We also provide our customers with detailed reports that show how we deliver on our promises, exceed expectations, ands deliver incredible service experiences.


Average first response time

We know that when you submit a ticket, it’s crucial that you get a quick response. We aim to respond to all tickets as fast as possible, to guarantee continuity of service for our customers.


Average resolution time

Our expertise allows us to answer queries and solve problems as quickly as possible, allowing your business to keeping doing what you do best.  


Customer satisfaction levels

We take a “see for yourself” approach to our services. We work hard to deliver what our customers need, when they need it, and we want their feedback to speak for itself. 

Learn more about our services


Digital Concierge

Fully automated Digital Concierge that delivers a world-class onboarding experience for your users – without involving your IT team.

Find out more

Rapid AVD Deployment Service

Affordable, secure, and scalable remote access to company desktops and apps for your dispersed workforce.

Find out more

HTG Overwatch

Comprehensive Security Managed Service that eliminates security risks and protects your business against hackers.

Find out more


A world class team

We aim to make you feel like we're a part of your internal team, and our response and resolution times reflect that. By using industry-leading technologies, combined with expertise from our in-house team, we deliver a world class service to our customers.

Niall Quinn

HTG - Operations Director
MicrosoftTeams-image (50)

Why work with us?


The top 1% of Microsoft partners

As a Microsoft FastTrack Ready and Advanced Specialist Solutions partner, we are in the top 1% of Microsoft partners, globally.


150 years of combined technical experience

We pride ourselves on our technical expertise - our team consists of highly-certified and technically skilled individuals.


UK service desk, world class experience

Our 24/7 service desk team will rapidly assess, manage, and, and resolve IT incidents & service requests. 


We are The Secure Cloud Experts

With advanced specialisms in Cloud Security, Identity & Access Management, Threat Protection, AVD, and more.

Our Accreditations

1-1 3-1 5 4 2-1

Book a meeting

Like the look of our service statistics and want to know how we can supercharge your business? Book a quick chat to talk about our managed services.