HT3 Managed Service Statistics
The “HT3” is a set of metrics that outline our performance for the month. We publish these regularly to ensure that our services are transparent, that we are accountable to our clients, and to highlight the outstanding work our Service Desk team does.
July 2024 by the numbers
Average first response time
Average resolution time
Customer satisfaction
December 2023 by the numbers
Average first response time
Average resolution time
Customer Satisfaction
Beyond the HT3
We monitor a wide range of datasets to help us improve our services. We also provide our customers with detailed reports that show how we deliver on our promises, exceed expectations, ands deliver incredible service experiences.
Average first response time
We know that when you submit a ticket, it’s crucial that you get a quick response. We aim to respond to all tickets as fast as possible, to guarantee continuity of service for our customers.
Average resolution time
Our expertise allows us to answer queries and solve problems as quickly as possible, allowing your business to keeping doing what you do best.
Customer satisfaction levels
We take a “see for yourself” approach to our services. We work hard to deliver what our customers need, when they need it, and we want their feedback to speak for itself.
Learn more about our services
testimonial
A world class team
We aim to make you feel like we're a part of your internal team, and our response and resolution times reflect that. By using industry-leading technologies, combined with expertise from our in-house team, we deliver a world class service to our customers.
Niall Quinn
HTG - Operations Director
Want to find out more? Speak to a specialist today
Why work with us?
The top 1% of Microsoft partners
As a Microsoft FastTrack Ready and Advanced Specialist Solutions partner, we are in the top 1% of Microsoft partners, globally.
150 years of combined technical experience
We pride ourselves on our technical expertise - our team consists of highly-certified and technically skilled individuals.
UK service desk, world class experience
Our 24/7 service desk team will rapidly assess, manage, and, and resolve IT incidents & service requests.
We are The Secure Cloud Experts
With advanced specialisms in Cloud Security, Identity & Access Management, Threat Protection, AVD, and more.