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HTG OVERWATCH

Managed IT and security,
done properly.


For businesses with 25 to 300 users.

Overwatch is your IT support and your cyber security in one service. We
keep your people working, take ownership when something goes wrong,
and get you ready to use AI safely.

 

 

We can be your whole IT department, or work alongside the IT person or team

Book a review

 you already have.

 

 

  25 Years in the North East    From £45/user per month    A real local helpdesk answers when you call

WHAT SWITCHING LOOKS LIKE


25 (3)
Moving to Overwatch has made a real difference to how effectively we run. They migrated our entire system across four sites in four days with no downtime. New devices now arrive fully configured, so our team can just get on with caring for animals. It gives us real confidence that our systems and client data are secure day to day.

 

Gavin Durston

Veterinary Surgeon and Director, Thrums Vets


4 Sites Migrated in only four days   Zero Downtime during migration   Ready to go New devices arrive fully configured

THE CONVERSATION WE KEEP HAVING

Most North East businesses don't know
if they're secure. They just hope they are.

"We don't really know if we're properly secure."

You've got antivirus, maybe a firewall. But no one is actively watching, and you couldn't honestly say you'd know about a breach until it was too late.

"Our provider only shows up when something breaks."

Tickets get logged, someone turns up eventually, fixes the symptom and disappears. Nobody is thinking ahead and nobody owns the outcome.

"A serious incident could genuinely close us down."

You don't have a recovery team on standby. If ransomware hits or client data leaks, the reputational and financial damage is existential.

"We're juggling too many suppliers and still paying too much."

One company for licensing, another for support, a third for security. Nobody has the full picture, costs creep up, and the gaps between them are where things get missed.
Overwatch puts all of it with one team who knows your business.

EVERYDAY IT SUPPORT

We keep your people working,
and we own the problem.


Security matters, but most days IT is about people getting on with their jobs. Overwatch covers that too.

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A helpdesk
that answers

Call 0191 481 3446 or log it in your own support portal. Engineers who know your setup pick it up.

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Fixed once,
properly


If the same thing breaks twice, we find out why and fix the cause, so it stops coming back.

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Starters, leavers
and devices


New laptops arrive set up and ready. Leavers lose access on their last day.

 

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We own it
until it's fixed


No passing you between suppliers. If the problem sits with another provider, we chase them for you.
INTRODUCING OVERWATCH

Secure. Protect. Recover.


The security side of Overwatch, built on Microsoft 365.

PILLAR 1

Secure

We set up the security already in your Microsoft 365 licence properly: who can sign in, from where and on which device. Then we keep it that way.

PILLAR 2

Protect

We watch for threats around the clock and act on them, with patching and backup handled for you. A suspicious sign-in gets blocked before it becomes your problem.

PILLAR 3

Recover

Your critical servers and Microsoft 365 data are backed up and recoverable. If the worst happens, a team that knows your setup gets you back up, fast.

AI is only as safe as
the IT underneath it.


AI tools like Microsoft 365 Copilot work on your own files, emails and chats, and show people whatever they already have access to. If permissions are messy, AI finds the mess.

Overwatch gets your IT, data access, permissions and security properly managed first. When you're ready to bring in AI, the groundwork is already done.

 

Check if you're ready with Whey Aye to AI →

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WHY HTG

We're here, we're accountable, and we
know this market.

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Enterprise experience, sized for you

25 years of security, process and technical depth, at a price that works for a business your size.

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Microsoft Solutions Partner


Microsoft has checked our capability, so your setup is built and run the way Microsoft intends.

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Real team, real location, 0191 number


We're in South Tyneside. When you call, someone local answers who knows your setup.

 

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Independent
and answerable to you


The people you meet before signing are the people who look after you afterwards.

THE BEST OF BOTH

 

Real security expertise,
from a team that knows
your name.


You shouldn't have to choose between a provider who understands
security and one who picks up the phone and knows who you are. With
Overwatch you get both.

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HTG OVERWATCH

 

Talk to us
about your IT.


Overwatch keeps your business working, takes ownership of your IT and security, and gives you a solid foundation for AI.

 

What the first conversation involves

 

✔ About 20 minutes, by phone or video
✔ We ask how many people you have, how your IT is set up and what's frustrating you
✔ You can ask us anything, including what it would cost
✔ If we're not the right fit, we'll tell you

 

No pitch deck. If it makes sense, the next step is usually a free Save and Secure Review.