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MICROSOFT-POWERED · SECURITY-LED · NORTH EAST ENGLAND

Managed IT for what's next.


We look after the technology your business runs on every day, keep it secure, and answer the phone when you need us. When you're ready for what's next, including Microsoft 365 Copilot, the groundwork is already done.

 

Book a review

 

A human picks up · no pitch deck · we'll be straight

 

The credentials behind it    Microsoft Solutions Partner    Security & Threat Protection    AI & Copilot Partner

HOW WE HELP

Two ways to work with us, and one place to start.

START HERE

Save and Secure Review

Find out where you stand before you commit to anything. Around half a day with us, then a RAG-rated report written for the board.

✔ Your Secure Score, in plain English
✔ Security gaps, ranked by what to fix first
✔ Microsoft licences you're paying for but not using
✔ Whether you're ready for Microsoft 365 Copilot

Free. No obligation. The report is yours either way.

Book your free review →

MANAGED SERVICES

HTG Overwatch

Your IT support and your security in one service, run by one local team for one monthly price, per user.

✔ IT support from named engineers who answer the phone
✔ Security monitoring, 24 hours a day
✔ Devices, users, Microsoft 365 and licensing looked after
✔ Your whole IT department, or alongside your own IT person

From £45 per user, per month. Most clients have 50 to 150 users.

See what Overwatch includes →

PROFESSIONAL SERVICES

Projects, done by the same team

Work with a start and an end, whether you're an Overwatch client or not.

✔ Microsoft licensing and CSP, on one bill
✔ Migrations, including after an acquisition
✔ Getting your data ready for Copilot
✔ Cyber Essentials and ISO 27001
✔ A technology roadmap for the next 12 to 36 months

Microsoft funding may cover part of eligible projects. We'll tell you if it applies.

Talk to us about a project →

OUR APPROACH

Secure first. Then Microsoft, done properly. Then AI.


Most providers stop at keeping the lights on. We treat managed IT as the foundation for everything that comes next, and we do it in the right order.

01 · FOUNDATION

Secure by design →

Identities, data, devices and access locked down to CIS benchmarks and Microsoft best practice. Security is built in from day one, never bolted on.
02 · PLATFORM

Microsoft, done properly →

Microsoft 365, Defender, Intune and Purview set up and run properly, so your setup works harder, costs less and stands up to scrutiny.
03 · WHAT'S NEXT

Ready for AI →

With the foundations in place, Microsoft 365 Copilot can be switched on safely, with governed data and the right permissions.
04 · YOUR TEAM

People, not tickets

A named team that knows your business, responds fast and speaks plainly. Enterprise-grade capability without the enterprise runaround.
WHO WE HELP

Which of these sounds like you?

"If we got hit tomorrow, I honestly couldn't tell you what would happen."

You get one team that owns the whole thing, a board-level view of where you stand, and people who'll tell you straight when something needs money spending on it. And when it doesn't.

"The IT bill keeps going up and I can't see what we're paying for."

One per-user monthly price, a Microsoft licence for each person that matches the job they do, and a named contact who can explain every line. We have no investors, so nobody is setting us sales targets to hit at your expense.

"I'm one person covering everything, and security keeps slipping down the list."

We work alongside you. You keep the relationships and the knowledge of the business. We take the round-the-clock monitoring, the patching and the compliance evidence off your plate, and you get a team behind you when something big lands.

"When something breaks, everyone comes to me. And I'm not an IT person."

One number for the whole team to call, an engineer who knows your setup, and laptops for new starters that arrive ready to use. You stop being the helpdesk.

We're a good fit if...

✔  You run on Microsoft 365 and want it properly secured and governed, not just switched on.

✔  You need to meet Cyber Essentials, ISO 27001 or reassure investors and clients.

✔  You have no IT team, or one that needs specialist Microsoft and security support alongside it.

✔  You want to adopt AI and Copilot, and know you need the foundations right first.

Sounds like us - let's talk

WHAT HAPPENS NEXT

No pitch deck. Here's the whole route.


You'll know what happens at every step before you pick up the phone.

 

— Becoming a client

Right fit call →

We ask about your setup and what's bothering you. If we're not the right fit, we'll tell you.

Save and Secure review →

We look at your Microsoft setup and your security with the people who run it.

Report and proposal →

A RAG-rated report for the board, then a one-page proposal with a per-user price.

Service start ✔

We handle the move from your current provider and fix what the review found.

— Once you're with us: getting support

Call or raise a ticket→

Ring 0191 481 3446 and a person answers, or log it in your own support portal, whichever suits you.

A named engineer picks it up →

Someone who knows your setup. No scripts, no reading your ticket back to you.

Fixed or escalated in-house →

Harder problems go to a senior engineer in the same team. Nothing gets passed to another supplier.

Closed with you ✔

 

We check it's fixed with you before we close it. We never stop the clock.
INDEPENDENT AND NORTH EAST

Independent. Microsoft-focused. North East based.


HTG is owned and run from Hebburn in South Tyneside. We have spent 25 years working in enterprise technology and brought that experience home, so businesses here get the same standard of IT and security without being a small account at a national provider.

What that means for you is simple. The people you meet before you become a client are the same people looking after you once you've signed. Nobody hands you over to a team you've never met, and nobody new decides how your account is run.

We look after XLVets in North Shields, Power Roll in Seaham and Cottam Brush just down the road in Hebburn. We know their setups, they know who to ring, and we'll still be here in five years.

THE PROOF, IN PLAIN ENGLISH

Numbers you can check.

 

 

 

84

Average Microsoft Secure Score across our clients

30%

Average Microsoft licensing saving found in a Save and Secure review

25yrs

Enterprise technology heritage. RBS, BT and large housing associations

MICROSOFT 365 COPILOT

Thinking about Copilot? Start underneath it.


Copilot can see anything the person using it has permission to see. In most businesses that's far more than anyone realises: old shared folders, links left open, files nobody labelled.

Before Copilot goes live, we make sure sign-ins are protected with MFA and conditional access, tidy up permissions, apply sensitivity labels and switch on Microsoft's information protection, so it only surfaces what it should. The free review includes a Copilot readiness check.

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Find out where you really stand.


Book the Save and Secure Review. If everything's in good shape, we'll tell you that too.

✔ A RAG-rated report written for the board
✔ Your Secure Score and what to fix first
✔ A view on your Microsoft licence spend
✔ Whether Microsoft funding could cover part of any project

0191 481 3446 · Mon–Fri, 8am–6pm
info@htg.co.uk · new enquiries answered same day
South Tyneside, North East England